An Customer Service Flowchart is used to document the customer support team's process of dealing with customer queries and internal parties within a company.
A customer service process is a set of procedures and tasks that a company uses to handle customer issues. It can be as simple as documenting what was said or done during a phone call, or more complex such as an entire process from the time the customer contacts the company until their issue is resolved.
Customer service process should be created to paint a complete picture of what your customer should expect when they interact with your business. The customer service process communicates how consumers should contact you, what they can expect during the conversation, and what actions will happen after the call. From there, customers know if their expectations are met and how to improve themselves for future goals.
This post is part of our Flowchart Examples & Templates collection.
Step 1: Create a free Zen Flowchart account
Step 2: Click on Templates.
Step 3: Select the desired template and click on "Use Template"