Enterprises all aspire to develop in the long run. However, effective management is required to achieve the business goal. Management systems and business process improvements (BPI) are considered key factors for growing businesses. In particular, they can save costs and improve productivity when engaging in BPI practice. 

Keep reading to learn more about this process!

What Is Business Process Improvement (BPI)? 

Business process improvement (BPI) is defined as a combination of various steps, including analyzing processes, identifying problems, and implementing improvements. 

BPI also includes tools to evaluate inadequacies within the company. Besides, it can restructure current workflows for better productivity and optimization.

Business Process Improvements
BPI includes different steps. 

Organizations utilize BPI to assess new approaches' potential benefits and costs, as it promotes corporate agility and response capability to change. BPI also aims for better organizational policy development and improved services delivery. 

Nevertheless, the BPI approach plays a key role in the overall growth of your enterprise. According to a survey in 2018, about 93% of institutions and companies are involved in process improvement projects

Understanding the application of business process improvement terminologies is critical, as it helps organizations improve business performance and prevent them from experiencing significant difficulties.

The Benefits of Business Process Improvement  


By using process improvement tools and techniques, company procedures can benefit and take less time to execute. You can find unreasonable expenses and practical solutions to achieve the best result. It enables firms to reduce costs and focus on other necessary priorities.

Productivity Boosted

Employees possibly spend many hours doing repetitive activities. Meanwhile, the daily tasks like filling out papers and handling reports could be mechanical. 

Regularly taking BPI steps can help remove redundant and unneeded tasks from your procedure. One of the best ways is to provide them with a custom application or software. Due to this reason, employees can work more effectively and create more value for your company.

Customer-Employee Satisfaction

BPI allows firms to achieve smoother operations and more efficient workflows. Furthermore, employees will take less time on administrative tasks and focus on increasing customer experience. Reaching out to customers quickly and delivering improved service quality are important elements as well. 

Customer-employee satisfaction
Customer-employee satisfaction. 

We all learn that 'customer is king'. Still, we cannot please customers without happy employees. Process improvement creates business opportunities and develops company standards. 

It also suggests constructive strategies for satisfying your employees. More seamless approaches lead to a happier crew, creating higher productivity and revenue.


One of the fundamental elements of a successful business is automation. As many organizations use automation, it can help them lower human error and directly enhance the efficiency of the business. Mistakes and fraud are therefore reduced to some extent. An effective BPI also adds more helpful actions to protect company data. 

Compliance Maintenance

You can build transparency and construct legal provisions with business process improvements. Third-party process improvement consultants will record all compliance-related policies, procedures, and internal management. Subsequently, they make an adjustable system to create compliance with your new business processes. 


Process improvements prioritize agile processes that are easy to deploy and adjust under your corporation's changing needs. They are critical elements for remaining competitive and attracting customers. 

Technology integration

BPI designs advanced tools and technology that align best with your corporate requirements during your business process practice. 

New technologies and tailor-made web applications eventually increase the business performance and improve quality from data to products, services, and workforce productivity. 

Step-by-Step for Effective Business Process Improvements 

Step 1: Identifying

The first and foremost step of business process management should be identifying the problem. By asking questions such as "What aspects of your business do you want to develop?", "Are your yearly sales good?", "Do your employees work effectively?" you can identify issues and better understand your business needs. 

The more specific questions and goals are, the more effective your implementation. Once this step is located, the next progress becomes much more effortless!

Step 2: Mapping

Identify the problematic areas. 
Identify the problematic areas. 

Once you identify the problematic areas, the further step is to draw a simple flowchart on paper or use software applications to create more detailed process mapping. 

This step aims to understand how your business works and take suitable actions through a clear picture. 

Step 3: Analyzing

The third step in business process improvements is analysis. Discuss what you have found after mapping out your existing workflow with your team to gather as many solutions as possible. 

Make clear inefficiencies and break them into smaller parts for easier to do. Hence, you can then understand your business needs and acknowledge the important metrics better. 

Do the analysis. 
Do the analysis. 

Step 4: Redesigning

Once the analysis stage is completed, your next step is to redesign the current procedure to resolve the inefficiencies. 

In other words, you will create a new model or workflow design for your business process. Start with the most obvious and smallest tasks from departments to employees to have the first effective changes. 

Step 5: Implementing

This stage is the most crucial in a BPI practice. You need to follow these sub-steps for implementing: 

First, pick things that are quick, easy, and low-cost to execute. Beginning to correct small problems will boost team morale. Do more serious and difficult changes later.

Closely monitor every change, then make necessary adjustments. Finally, keep your stakeholders informed of all the changes. 

Step 6: Testing

After the above steps are completed, it's time to review and test. You should collect data to check how changes affect items in real-time. 

Conduct a follow-up review with your team to talk over the results. Once everything is going as planned, run updates or perform integrations if needed. 

Business Process Improvement Techniques 

There are plenty of business process improvement methodologies designed to help different companies. Now, we shall give you a general look at the common techniques used in a BPI.

Common techniques of BPI. 
Common techniques of BPI. 

Six Sigma

Six Sigma is a smart and popular process management methodology first introduced in the 1980s. This approach mainly provides a data-driven review to detect errors. 

Plus, remove inefficiencies from the business workflow. Sigma tools consist of two approaches. DMAIC (define, measure, analyze, improve and control) and DMADV (define, measure, analyze, design, and verify). 

Lean Management

Lean Management or Lean Thinking is a BPI technique that can help you identify and eliminate unnecessary tasks in terms of customer value. 

It aims to reduce the waste from business processes and bring certain value to clients. Hence, this method will increase business productivity and customers fulfillment. 

Agile Management

This is a perfect approach for organizations with small processes. Agile practices focus on flexible and essential requirements to improve business procedures through reasonable realignment. 

Total Quality Management (TQM)

TQM is a system of techniques and tools that supports an organization to adapt to customer demands. This BPI methodology focuses on stimulating long-term success through customer satisfaction. It might seem to look the same as the Lean Methodology, but for the goal of the whole company. 


The 5S model stands for five main steps during process improvement: Sort - Straighten - Shine - Standardize - Sustain. 

As a part of both the Lean Thinking and Kaizen techniques, this model helps bring more consistency to business progress and regulate process optimization. 


PDCA represents plan (identify the problem and map out ideas), do (develop a solution and test on it), check (analyze and evaluate effectiveness), and act (report final results and implement the plan). 

These steps are to improve your processes continuously and settle any systematic troubles.

Value Stream Mapping (VSM)

Like several methodologies, VSM prioritizes reducing waste, redundancy, and defects in existing procedures. 

It helps corps visually define clients' perceptions of a business process. Moreover, to pinpoint the organizational value on an approach, product, and service. 

Process Mapping

This workflow visualization method can help different companies outline process improvement plans. It has several names, such as a process chart or flowchart, or sometimes a functional flowchart and process model.

Process mapping makes a flow diagram involving identifying needs, gathering information, interview and map, and analysis. 


If using business process improvements efficiently, the practice can enhance the operations, improve company standards, upgrade system quality, and bring other core benefits. 

Furthermore, finding a technique that best suits your company's needs is suggested while taking a process improvement project.